Welcome to our FAQ page! At Christmas Homeware & Accessories Shop, we’re passionate about bringing the magic of artisan-crafted festive products to your home. We understand you may have questions about our unique offerings and services. Below, we’ve compiled answers to some of the most common queries to ensure your shopping experience is as joyful and seamless as the holidays themselves.

Our Products & Craftsmanship

Q: What kind of products do you specialise in?
A: We specialise in unique, handmade, and artisan-crafted homeware, decorations, and accessories designed to make your celebrations extraordinary. Our range includes everything from 3D decorations, abstract art, and aprons to babygrows, beaded jewellery, bunting, and animal-themed items. Each piece is carefully curated or created with a passion for quality and festive charm.
Q: Are all your products handmade?
A: Yes! We are founded on a passion for artisan craftsmanship. The vast majority of our products are handmade, ensuring each item is unique and crafted with care and creativity, perfect for adding a special touch to your holiday traditions.

Ordering & Account Information

Q: How do I place an order?
A: Simply browse our website, add your favourite items to your cart, and proceed to checkout. You will be guided through a secure process to enter your details and choose your preferred payment method.
Q: Do I need to create an account to shop?
A: While you can check out as a guest, creating an account allows you to track your orders, save your details for faster future purchases, and receive updates on new artisan products and special offers.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, MasterCard, and JCB, for your convenience. We also offer secure payments through PayPal.

Delivery & Shipping

Q: Where do you deliver?
A: We are proud to ship our festive cheer worldwide! However, due to current logistical constraints, we are unable to deliver to some remote areas in Asia and a few other regions. If you are unsure about delivery to your location, please contact us at [email protected] before placing your order.
Q: What are my delivery options and costs?
A: We offer two reliable shipping options:
– Standard Shipping (£12.95): Shipped via DHL or FedEx. Your order will arrive within 10-15 days after dispatch. Includes tracking.
– Free Shipping: Available on all orders over £50! Shipped via EMS. Your order will arrive within 15-25 days after dispatch. Tracking is available.
Q: How long does it take to process my order?
A: We take great care in packing your handmade items. All orders are processed and carefully packed within 1-2 business days after your payment is confirmed.
Q: Will I receive a tracking number?
A: Absolutely. We provide tracking information for both our Standard and Free Shipping options so you can follow your parcel’s journey to your door.

Returns & Refunds

Q: What is your returns policy?
A: We want you to be completely delighted with your artisan purchases. If anything isn’t quite right, we offer an easy returns process within 15 days of receipt of your item. Please contact our customer service team at [email protected] to initiate a return.
Q: What if my item arrives damaged?
A: We are so sorry if this happens! Each item is packed with immense care, but please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. We will swiftly arrange a replacement or refund for you.

Contact & Support

Q: How can I contact your customer service team?
A: Our dedicated support team is always ready to help bring festive cheer and answer any questions. The best way to reach us is via email at [email protected]. We aim to respond to all enquiries within 24 hours.
Q: What are your business hours?
A: Our team is based in London and operates during standard UK business hours, Monday to Friday. However, we monitor emails regularly and will get back to you as soon as possible.

We hope this has answered your questions. If you need any further assistance, please don’t hesitate to get in touch. Thank you for letting us be a part of your holiday magic!

With warm wishes,
The Team at Christmas Homeware & Accessories Shop