At Christmas Homeware & Accessories Shop, we take pride in our handmade festive products and want you to be completely delighted with your purchase. However, we understand that sometimes an item may not be quite right. This policy outlines our straightforward returns and exchanges process for your convenience.

Returns & Exchanges Timeframe

We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] within the 15-day period. Please use the subject line “Return/Exchange Request” and include the following details in your email:
    • Your full name
    • Order number
    • Item(s) you wish to return or exchange
    • Reason for the return or exchange
    • Whether you prefer a refund or an exchange (if exchanging, please specify the desired alternative item, subject to availability)
  2. Await Instructions: Our team will respond within 2 business days with authorization and specific shipping instructions for your return.
  3. Ship the Item: Carefully package the unused and undamaged item in its original packaging, if possible. Include a copy of your order confirmation or a note with your order number. Ship the package to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item received).
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after processing.
  • PayPal: Refunds are typically processed back to your PayPal account within 3-5 business days.

Please allow sufficient time for the financial institution to complete the transaction.

Non-Returnable Items

To ensure the health, safety, and integrity of our personalised and delicate handmade products, the following categories of items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Beaded jewellery (Bracelets & Bangles) due to their delicate nature.
  • Babygrows and other Babies & Children items for hygiene reasons.
  • Personalised or Made-to-Order items (e.g., items from the Blank category that have been customised, Bunting with specific names/dates).
  • Any item that is not in its original condition, is damaged, shows signs of wear, or is missing its original tags and packaging.

Return/Exchange Request Email Template

To make the process easier, you can copy and use the template below when contacting us.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Christmas Homeware & Accessories Shop Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) for return/exchange: [Product Name and Quantity] Reason for return/exchange: [Please provide details] I would like to: [Request a refund / Exchange for (please specify desired item)] I confirm that the item is unused and in its original condition and packaging. Thank you for your assistance. Sincerely, [Your Name]

Damaged or Incorrect Items

If your order arrives damaged or if you receive an incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for you to return the incorrect/damaged item to us.

For any further questions regarding our Returns & Exchanges policy, please don’t hesitate to contact our friendly customer service team.