At Christmas Homeware & Accessories Shop, we want your festive shopping experience to be as magical and stress-free as possible. From our hands to your home, here’s everything you need to know about getting your goodies and what to do if something isn’t quite right.

Shipping Policy

We ship our handmade festive treasures across the globe (excluding some remote areas and parts of Asia).

Order Processing

Please allow 1-2 business days for us to carefully prepare your order for shipment. Each item is lovingly checked and packaged.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: £12.95
    • Estimated Delivery: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS.
    • Cost: Free!
    • Estimated Delivery: 15-25 business days after dispatch.

Please note: These are estimated times and can occasionally be affected by factors outside of our control, especially during peak holiday seasons.

Returns & Exchanges Policy

We take immense pride in our handmade products and want you to be completely delighted with your purchase. We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order.

The Return & Exchange Process

To initiate a return or exchange, please follow these simple steps:

  1. Contact Us: Email our friendly customer service team at [email protected] within the 15-day period. Please use the subject line “Return/Exchange Request” and include:
    • Your full name
    • Order number
    • Item(s) you wish to return or exchange
    • Reason for the return or exchange
    • Whether you prefer a refund or an exchange (if exchanging, please specify the desired alternative item)
  2. Await Instructions: Our team will respond within 2 business days with authorisation and specific shipping instructions for your return.
  3. Ship the Item: Carefully package the unused and undamaged item in its original packaging, if possible. Include a copy of your order confirmation. Ship the package to the address we provide.

    Please Note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our end (e.g., you received the wrong or a damaged item).

  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after we process them.
  • PayPal: Refunds are typically processed back to your PayPal account within 3-5 business days.

Please allow sufficient time for your financial institution to complete the transaction.

Non-Returnable Items

To ensure the health, safety, and integrity of our personalised and delicate handmade products, the following items are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Beaded Jewellery (e.g., Bracelets & Bangles) due to their delicate nature.
  • Babygrows and other Babies & Children items (e.g., Booties, Animal Dolls) for important hygiene reasons.
  • Personalised or Made-to-Order items (e.g., items from the Blank category that have been customised, Bunting with specific names/dates, Aprons with custom art).
  • Any item that is not in its original condition, is damaged, shows signs of wear, or is missing its original tags and packaging.

Damaged or Incorrect Items

If your order arrives damaged or if you receive an incorrect item, please contact us immediately at [email protected]. We will apologise profusely and quickly arrange for a replacement or refund, and provide a prepaid shipping label for you to return the incorrect/damaged item to us.

For any further questions, please don’t hesitate to contact our customer service team. We’re here to help make your Christmas magical!