Term and Conditions

Dear Valued Customer,

Welcome to Christmas Homeware & Accessories Shop, your destination for handmade festive treasures. These Terms and Conditions outline the agreement between you and Christmas Homeware & Accessories Shop (located at 87 Red Lion St, London, GB EC5O 3SP) regarding your use of our website (xmasroomdecor.com) and purchases of our products.

By accessing our website and making a purchase, you agree to these Terms and Conditions. We’ve written them in clear language to ensure you understand our mutual rights and responsibilities as we work together to make your Christmas magical.

1. Our Products and Services

Christmas Homeware & Accessories Shop specializes in handmade festive products including but not limited to:

• Homeware & Accessories (Aprons, Bunting, Art, Bedroom & Bathroom items)
• Jewellery (Bracelets & Bangles, Brooches, Beaded items)
• Baby & Children’s items (Babygrows, Booties, Animal Dolls)
• Personalised and custom-made festive items
• Animal-themed decorations and accessories

All our products are handmade with care, which means each item may have slight variations that make it uniquely special. Product images on our website are for illustrative purposes, and actual colors may vary slightly due to monitor settings and the handmade nature of our products.

2. Ordering and Payment Terms

Placing an Order: When you place an order through our website, you are making an offer to purchase goods subject to these Terms and Conditions. We will send you an order confirmation email once we’ve received your order. Acceptance of your order and formation of a contract occurs when we dispatch your items.

Pricing: All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to change prices without notice, though changes will not affect orders already accepted.

Payment Methods: We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order placement. Your card will be charged when we dispatch your order.

Order Changes & Cancellations: If you need to change or cancel your order, please contact us immediately at [email protected]. We process orders quickly to ensure timely delivery, so we may not be able to modify orders once processing has begun.

3. Shipping and Delivery

Processing Time: Please allow 1-2 business days for us to carefully prepare your handmade order for shipment.

Shipping Methods: We offer two shipping options:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with estimated delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS with estimated delivery within 15-25 business days after dispatch.

Delivery Areas: We ship globally, excluding some remote areas and parts of Asia. If you are unsure whether we deliver to your location, please contact us before placing your order.

Delivery Times: The delivery times provided are estimates only. While we make every effort to deliver within these timeframes, we cannot guarantee them as delays can occur due to factors beyond our control, especially during peak holiday seasons.

Import Duties and Taxes: For international orders, you may be subject to import duties and taxes imposed once your package reaches your country. These charges are the customer’s responsibility as we have no control over them.

4. Returns and Exchanges

We want you to be completely delighted with your handmade festive treasures. We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order.

The Return Process:

1. Contact our customer service team at [email protected] within 15 days of receipt
2. Include your full name, order number, items for return, reason, and preference for refund or exchange
3. Await our response with authorization and return instructions (within 2 business days)
4. Ship the unused, undamaged item in its original packaging with a copy of your order confirmation

Non-Returnable Items: For health, safety, and integrity reasons, the following cannot be returned unless damaged or defective:

• Beaded jewellery (due to delicate nature)
• Babygrows and other Babies & Children items (for hygiene reasons)
• Personalised or made-to-order items (e.g., customised Blank category items, Bunting with specific names/dates, custom aprons)
• Items not in original condition, damaged, worn, or missing original tags/packaging

Refunds: Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Return shipping costs are the customer’s responsibility unless the return is due to our error.

Damaged or Incorrect Items: If your order arrives damaged or incorrect, contact us immediately at [email protected]. We will arrange a replacement or refund and provide a prepaid return label.

5. User Responsibilities

As our valued customer, we ask that you:

• Provide accurate and complete information when placing orders
• Ensure your delivery address is correct as we cannot redirect packages once dispatched
• Check products upon delivery and notify us immediately of any issues
• Follow care instructions provided with our handmade products
• Use our website and services in accordance with these Terms and all applicable laws
• Understand that our products are handmade and may have slight variations

6. Intellectual Property

All content on our website, including designs, text, graphics, images, and logos, is the property of Christmas Homeware & Accessories Shop or our content suppliers and is protected by international copyright laws.

Our handmade product designs are original creations. You may not copy, reproduce, distribute, or create derivative works from our website content or product designs without our express written permission.

When you provide customisation requests or content for personalised items, you confirm that you have the right to use such content and grant us permission to incorporate it into your ordered products.

7. Liability Limitations

Christmas Homeware & Accessories Shop is not liable for:

• Delays in delivery due to circumstances beyond our reasonable control (e.g., extreme weather, carrier delays, customs delays)
• Incorrect delivery addresses provided by customers
• Import duties, taxes, or customs fees imposed on international orders
• Minor variations in handmade products that do not affect functionality
• Indirect or consequential losses arising from product use

Our total liability for any claim related to your order shall not exceed the total value of your order.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

By using our website and services, you consent to our collection and use of your information as described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Continued use of our website after changes constitutes acceptance of the revised terms.